Refund policy

At Chef Zone Direct, we’re committed to delivering exceptional service from checkout to delivery. Whether you're ordering a single item or stocking up for your business, we aim to make the process smooth, reliable, and hassle-free.

Returns & Refunds Policy

We want you to be 100% satisfied with your Chef Zone Direct purchase. If you’re not happy with your item, you’re welcome to return it within 14 days of purchase for a full refund or exchange—whether for a similar item or something different.

How to Return an Item:

• Contact us within 14 days of purchase at info@chefzonedirect.co.uk.
• We'll issue you a Returns Authorisation Number.
• Return the item within 14 days of receiving your return number.

NOTE: Chef Zone Direct will not accept any returns without a Valid Returns Authorisation Number

Return Conditions

Returns will only be accepted under the following conditions:

• A valid invoice and dispatch note number must be provided.
• The Returns Authorisation Number must be included.
• Items must be unworn, unused, and returned in their original, unopened packaging.
• All original documentation must be included.
• We reserve the right to refuse items that are not suitable for resale.

Return Shipping

You are responsible for returning the goods to our warehouse. Alternatively, we can arrange collection at a fee of £15 per box. If collection fails due to customer error, a £15 failed collection charge will apply.

Items Not Eligible for Return

• Goods not classed as Chef Zone Direct core stock
• Bespoke or personalised items (e.g. embroidery)
• Samples
• Items held longer than 14 days after delivery
• Discontinued stock or clearance items

Trade & Distributor Returns

If you're a distributor or trade account holder, a restocking fee of up to 25% will apply to all returns. All standard return conditions must be met.

If you have any questions about your return or delivery, please contact our team at info@chefzonedirect.co.uk. We’re here to help.